Terms & Conditions
Terms and Conditions
To protect your own interests please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or you want any explanation about them please contact us using the contact us page BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Lover’s Lounge Ltd you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of:
Lovers Lounge Ltd an online furniture business.
The Milner Building
Unit 2
1 Piano Lane
Carysfort Road
London N16 9AD
Company registration number 6566640
VAT registration Number 988 6553 44
"The Seller", "We" or "Us" for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
1. Interpretation
1.1 In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document; ‘Contract’ means the contract for the Sale of the Goods, ‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; 'Delivery Area' means London. 'Goods' which you have ordered including any instalment of the goods or any parts for them, which are available for purchase from our Web Site in accordance with the Conditions; ‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications; ‘Order’ means any order placed by you with us for the supply of Goods; ‘Order Form’ means the electronic order form completed and submitted electronically by you;‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000; 'Web Site' our presence on the worldwide web, currently accessible via the address www.loverslounge.co.uk
1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made there under or any enactment repealing and replacing the act referred to.
1.3 Unless the context otherwise requires: -
1.3.1 Words importing the singular shall include the plural and vice versa;
1.3.2 Words importing the masculine gender shall include the feminine gender and vice versa;
1.3.3 References to persons shall include bodies of persons whether corporate or incorporate.
1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
2. Basis of the sale
2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
3. Orders
3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
3.6 We reserve the right to make changes in the specification of the Goods, which are required to conform with any applicable statutory or EC requirements.
4. Products
4.1 The majority of our furniture and home accessory items pictured on our website are faithful reproductions from designs originally designed in the mid-century. This means that they are not original licensed items but are based on the originals. Original pieces are extremely rare and are largely in the possession of museums or private collectors. Most of our reproduction pieces are still manufactured largel by hand and our furniture is made from using modern technology and techniques to retain the authentic look of the original.
4.2 All prices and descriptions supersede all previous publication. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the
product.
4.3. All of our furniture Complies with BS5852 - Fire and Furnishings Regulations 1988.
5. Price of the goods
5.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
5.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
5.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
5.4 The total price is inclusive of any applicable value added tax.
6. Terms of payment
6.1 Upon providing us with details of the Payment Card and submitting the Order you:
6.1.1 Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and
6.1.2 Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments, which may become due to us under the Contract.
6.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
6.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
6.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
7. Delivery of goods to you
7.1 Lover’s Lounge will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
7.2 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we
will not be liable for their loss or destruction.
7.3 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
7.4 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
7.5 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
7.6 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
7.7 Either party is entitled to cancel the contract in respect of non performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
7.8 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing,or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
8. Risk and property
8.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery or responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
8.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Good shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
9. Returns Policy
We hope you will be happy with your purchase from Lover’s Lounge. However if for any reason you are not we will gladly exchange or issue you a refund. Please follow the following instructions for returning items.
9.1 We are bound by UK law to provide a no quibble 7 day return policy whereby UK customers can simply return unwanted items for a refund. It is the responsibility of the customer
however to foot the bill for shipping any item back to us and the cost of the shipping to the customer is neither reimbursed. Not available to European customers.
Ensure you check all item dimensions before ordering.
9.2 Please open and check your order within 48 hours of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
9.3 Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Lover’s Lounge
retains the right to refuse a refund on any item not deemed to be resaleable.
9.4 Please note: We do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.
You must include your customer order details with the package, as we cannot process a refund without these. Once received, the items will be checked and a refund issued within four weeks. We reserve the right to refuse a refund on any item if the above conditions have not been met.
10. Damaged, Defective or Incorrect Goods
IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to Lover’s Lounge within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
10.1 In the unlikely event that you receive an item, which proves to be faulty; please contact us within 48 hours by email to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly.
10.2 Include your customer order details with the package, as we cannot process the returned goods without these. Once received, the items will be checked and a replacement or refund issued within four weeks.
11. Warranties and liability
Only the following items are covered by manufacturers warranty for 12 months. It includes the Florence Knoll Sofas and armchairs, Kubus Sofas and armchairs, Barcelona chairs, Barcelona
daybeds, Eames chairs & the ball chairs. The warranty starts on the date following your receipt of the product. The warranty only covers the manufacturing defects. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product.
11.1 It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by 'spinning' very fast on swivel mechanisms is not covered, only manufacturing defect. We advise concise instruction of minors.
11.2 Please take note of the following points in regards of warranty information: We are obliged to offer a replacement or repair on Warranted items.
1. Wherever possible we always request digital images in order to process and assess resulting warranty issue.
2. In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless
a) The customer is using the 7 day ecommerce ruling and returning unwanted items
b) Returning items without giving the opportunity of correcting reported problems or
c) The customer is reporting a fault on delivery but has signed as perfect with the courier
11.3 Outside of 14 days and the items are on a return to base warranty to be repair or replaced.
11.3.1 Please note that in the process of manufacturing acrylic and Fibreglass products it is not unusual for they’re to be small blemishes. This is not constituted as damage due to the nature of the material as long as they do not represent a significant size by which will then deem as faulty.
11.3.2 Always check that the dimensions of hallways and doorways are able to fit the products ordered. If you mis-calculate this then we are not responsible and the goods must be returned under the 7-day ruling therefore costing the customer shipping charges both ways.
11.3.3 We do not take any responsibility for customer’s own fixings. For example a Bubble chair that hangs from a customer’s own ceiling fixing.
11.3.4 We do not take responsibility for damage caused by the customer. Clearly marks, scratches and chips that are not on the product when it arrives is the customer’s responsibility.
11.3.5 Due to the logistics of EU deliveries, reported problems from countries outside of the UK will be dealt with financial re-imbursement. In the event of a problem please contact us soon as possible.
12. Item Descriptions
Disappointment. We make every effort to describe items as accurately as possible. However please note that for certain products there are unforeseen colour/shade/design variations, which may differ from the image and description within the listing. In respect of colours and shades of fabrics or wooden products it is virtually impossible to be 100% accurate as these vary on different monitors. If you require clarification on specific aspects of an item; please contact us.
13. Right to Cancel
13.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract and return the Goods at your cost and receive a full refund of the
purchase price minus the delivery charge.
13.2 During the cooling off period any cancellation must be given by written notice by either party.
13.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
14. Cancellation by us
14.1 We reserve the right to cancel the order if:
a. We have insufficient stock to deliver the goods you have order
b. We cannot obtain payment
c. A product, price, or offer description has been identified
d. We do not deliver to your area
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible.
14.3 We reserve the right to withdraw any products from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
15. Proprietary Rights and Licences
15.1 All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to Lover’s Lounge Ltd.
15.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
Terms and Conditions
To protect your own interests please read the conditions carefully before you click the tick box. If you are uncertain as to your rights under them or you want any explanation about them please contact us using the contact us page BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.
By placing an Order and purchasing goods from Lover’s Lounge Ltd you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.
These are the Standard Terms and Conditions of Sale of:
Lovers Lounge Ltd an online furniture business.
The Milner Building
Unit 2
1 Piano Lane
Carysfort Road
London N16 9AD
Company registration number 6566640
VAT registration Number 988 6553 44
"The Seller", "We" or "Us" for certain products as set out in the pages on this site ("the Goods"). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.
In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below.
THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.
1. Interpretation
1.1 In these Conditions:
‘Conditions’ means the standard Terms and Conditions of sale set out in this document; ‘Contract’ means the contract for the Sale of the Goods, ‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order; 'Delivery Area' means London. 'Goods' which you have ordered including any instalment of the goods or any parts for them, which are available for purchase from our Web Site in accordance with the Conditions; ‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications; ‘Order’ means any order placed by you with us for the supply of Goods; ‘Order Form’ means the electronic order form completed and submitted electronically by you;‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000; 'Web Site' our presence on the worldwide web, currently accessible via the address www.loverslounge.co.uk
1.2 Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made there under or any enactment repealing and replacing the act referred to.
1.3 Unless the context otherwise requires: -
1.3.1 Words importing the singular shall include the plural and vice versa;
1.3.2 Words importing the masculine gender shall include the feminine gender and vice versa;
1.3.3 References to persons shall include bodies of persons whether corporate or incorporate.
1.4 Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.
1.5 Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.
2. Basis of the sale
2.1 We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.
2.2 No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.
2.3 No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.
2.4 Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.
3. Orders
3.1 The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).
3.2 Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.
3.3 You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.
3.4 You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.
3.5 The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.
3.6 We reserve the right to make changes in the specification of the Goods, which are required to conform with any applicable statutory or EC requirements.
4. Products
4.1 The majority of our furniture and home accessory items pictured on our website are faithful reproductions from designs originally designed in the mid-century. This means that they are not original licensed items but are based on the originals. Original pieces are extremely rare and are largely in the possession of museums or private collectors. Most of our reproduction pieces are still manufactured largel by hand and our furniture is made from using modern technology and techniques to retain the authentic look of the original.
4.2 All prices and descriptions supersede all previous publication. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the
product.
4.3. All of our furniture Complies with BS5852 - Fire and Furnishings Regulations 1988.
5. Price of the goods
5.1 The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.
5.2 If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.
5.3 The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form.
5.4 The total price is inclusive of any applicable value added tax.
6. Terms of payment
6.1 Upon providing us with details of the Payment Card and submitting the Order you:
6.1.1 Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and
6.1.2 Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments, which may become due to us under the Contract.
6.2 If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.
6.3 Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.
6.4 We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.
7. Delivery of goods to you
7.1 Lover’s Lounge will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
7.2 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we
will not be liable for their loss or destruction.
7.3 Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.
7.4 We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.
7.5 If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.
7.6 If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.
7.7 Either party is entitled to cancel the contract in respect of non performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.
7.8 Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing,or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.
8. Risk and property
8.1 As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery or responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.
8.2 Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Good shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale.
9. Returns Policy
We hope you will be happy with your purchase from Lover’s Lounge. However if for any reason you are not we will gladly exchange or issue you a refund. Please follow the following instructions for returning items.
9.1 We are bound by UK law to provide a no quibble 7 day return policy whereby UK customers can simply return unwanted items for a refund. It is the responsibility of the customer
however to foot the bill for shipping any item back to us and the cost of the shipping to the customer is neither reimbursed. Not available to European customers.
Ensure you check all item dimensions before ordering.
9.2 Please open and check your order within 48 hours of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.
9.3 Unwanted items must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging within 14 days of receipt. Lover’s Lounge
retains the right to refuse a refund on any item not deemed to be resaleable.
9.4 Please note: We do not offer a free returns service. We do not refund the return postage cost or the original delivery charge. We do not offer a free collection service. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.
You must include your customer order details with the package, as we cannot process a refund without these. Once received, the items will be checked and a refund issued within four weeks. We reserve the right to refuse a refund on any item if the above conditions have not been met.
10. Damaged, Defective or Incorrect Goods
IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to Lover’s Lounge within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.
10.1 In the unlikely event that you receive an item, which proves to be faulty; please contact us within 48 hours by email to arrange a refund or replacement. We will require you to return the item, as it may be necessary to return it to the manufacturer. You must check all items and parts of items for damage prior to assembly.
10.2 Include your customer order details with the package, as we cannot process the returned goods without these. Once received, the items will be checked and a replacement or refund issued within four weeks.
11. Warranties and liability
Only the following items are covered by manufacturers warranty for 12 months. It includes the Florence Knoll Sofas and armchairs, Kubus Sofas and armchairs, Barcelona chairs, Barcelona
daybeds, Eames chairs & the ball chairs. The warranty starts on the date following your receipt of the product. The warranty only covers the manufacturing defects. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product.
11.1 It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by 'spinning' very fast on swivel mechanisms is not covered, only manufacturing defect. We advise concise instruction of minors.
11.2 Please take note of the following points in regards of warranty information: We are obliged to offer a replacement or repair on Warranted items.
1. Wherever possible we always request digital images in order to process and assess resulting warranty issue.
2. In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless
a) The customer is using the 7 day ecommerce ruling and returning unwanted items
b) Returning items without giving the opportunity of correcting reported problems or
c) The customer is reporting a fault on delivery but has signed as perfect with the courier
11.3 Outside of 14 days and the items are on a return to base warranty to be repair or replaced.
11.3.1 Please note that in the process of manufacturing acrylic and Fibreglass products it is not unusual for they’re to be small blemishes. This is not constituted as damage due to the nature of the material as long as they do not represent a significant size by which will then deem as faulty.
11.3.2 Always check that the dimensions of hallways and doorways are able to fit the products ordered. If you mis-calculate this then we are not responsible and the goods must be returned under the 7-day ruling therefore costing the customer shipping charges both ways.
11.3.3 We do not take any responsibility for customer’s own fixings. For example a Bubble chair that hangs from a customer’s own ceiling fixing.
11.3.4 We do not take responsibility for damage caused by the customer. Clearly marks, scratches and chips that are not on the product when it arrives is the customer’s responsibility.
11.3.5 Due to the logistics of EU deliveries, reported problems from countries outside of the UK will be dealt with financial re-imbursement. In the event of a problem please contact us soon as possible.
12. Item Descriptions
Disappointment. We make every effort to describe items as accurately as possible. However please note that for certain products there are unforeseen colour/shade/design variations, which may differ from the image and description within the listing. In respect of colours and shades of fabrics or wooden products it is virtually impossible to be 100% accurate as these vary on different monitors. If you require clarification on specific aspects of an item; please contact us.
13. Right to Cancel
13.1 You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract and return the Goods at your cost and receive a full refund of the
purchase price minus the delivery charge.
13.2 During the cooling off period any cancellation must be given by written notice by either party.
13.3 Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
14. Cancellation by us
14.1 We reserve the right to cancel the order if:
a. We have insufficient stock to deliver the goods you have order
b. We cannot obtain payment
c. A product, price, or offer description has been identified
d. We do not deliver to your area
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible.
14.3 We reserve the right to withdraw any products from this Website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
15. Proprietary Rights and Licences
15.1 All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to Lover’s Lounge Ltd.
15.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
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Tel: 0207 275 8115
Lines are open Mon-Fri from 10am-6pm
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